Frequently Asked Questions

  1. How can I track my order?

Once your order is dispatched, you will receive an email to track delivery. You can then visit the link provided in the email and track your order using the tracking number given.

  1. What happens if I am not home to receive my parcel?

If you are not home to accept delivery of your order, the Courier or Australia Post will leave a card to organise a re-delivery or advise further instructions for collection. We cannot organise re-delivery of this parcel. You will need to contact the appropriate courier to arrange this delivery.

Couriers Please – 1300 361 000
Australia Post – 13 76 78

Startrack – 13 23 45

  1. How can I Exchange my order?

Your Packing slip includes instructions to return your order.If this is not clear, please visit our Returns link (insert link) provided online for all our Returns and Exchange information and instructions.

  1. How long will my order take?

Once any order is placed online, we will aim to have it dispatched within 2 business days. Please see below the estimated delivery time frames for all orders to -

Region

Standard

Australian Metro Areas

3-5 business days

Australian remote and regional areas

3-5 business days

New Zealand

7 – 10 business days

Other International

10-20 business days

Please note: indicative figures only

  1. Can I pick up in store or from the warehouse?

We are an online retailer only and we do not have physical stores. We cannot facilitate collections from our warehouse.

  1. Will I need to pay customs?

All of our delivery charges are calculated during the order process. Therefore you will be responsible for any additional local duties payable on the receipt of your order should they be levied by the country of importation. Items delivered via International Courier are more likely to have Custom and VAT, GST or local taxes and charges levied by the importing country.

  1. Can I amend or add to my order once it has been completed online?

No, unfortunately we cannot make any changes to an order once it has been completed online.

  1. Where can I enter my Club membership discount?

The code with which you need to access your members discount is not your membership number. It is a separate code provided by the club when you become a member. Should you have mislaid your member discount number please call the club directly. To make your purchases with your members discount, apply the code in the section marked “Add a coupon code or gift card” in your Shopping Basket. Please note this discount cannot be applied once your order has been completed online.

  1. Do you use Express Post?

Our standard postal providers are Couriers Please, Startrack and Australia Post. We do not ship same day orders. Although we try to prioritise all orders, we cannot fast track any deliveries.

  1. If stock is unavailable, how can I know when new stock will be available?

We aim to refill out of stock products at the end of every month. This is subject to suppliers having stock available to fulfil.

  1. What size will I need?

Please refer to the size chart section of the webstore to ascertain required sizing.